HELP AND FAQS

Changes to this Coca-Cola digital platform

Codes

Points

Rewards

Prize draws

About your account

Any other questions

 

Changes to this Coca-Cola digital platform

The site looks different – what happened?

From 16 October 2013, members of this Coca-Cola digital platform are no longer able to collect this Coca-Cola digital platform's points and redeem them for rewards and prize draws.

This Coca-Cola digital platform is still your virtual door to the Coca-Cola world, with access to great promotions, events and experiences.

What new features does the site have?

Too many to mention here! Read this article for more info about our awesome new site.

Can I still access the site on my mobile?

Yes! Our site looks better than ever on mobile and you’ve got access to all its awesome features.

Why did you change this Coca-Cola digital platform?

Because we wanted to focus on what this Coca-Cola digital platform does best - offering our members amazing opportunities and uniquely Coca-Cola experiences.

How did you communicate these changes?

If you’re a registered member of this Coca-Cola digital platform, we emailed you on 16 April 2013, and again at least 3 times in the 30 days leading up to the changes.

If you’ve logged in or entered a code since 15 April 2013, you will also have seen this information in a pop-up box on your screen.

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Codes

Can I still enter codes?

No, we’re afraid not.

I’ve found a code on my pack, why can’t I enter it?

We’ve phased out the codes on packs, but you might occasionally spot one in the next few weeks. These aren’t valid and won’t generate any points.

I have leftover codes that I didn’t have a chance to enter before 15 October 2013. How can I use them?

These codes are no longer valid and have no value.

What about codes for special ‘on pack’ promotions, like ‘Win a Marc Jacobs bag every minute’?

These promotions will still happen every so often. When they do, you’ll find details on specially marked packs, and you’ll still be able to enter on this Coca-Cola digital platform. We’ll also tell you about these on site, on Twitter and by email (if you’re subscribed to our newsletter).

I forgot about the changes to this Coca-Cola digital platform and sent a code by SMS. What’s happened, and have I been charged?

Don’t worry, we haven’t charged you for your text. But you won’t get any points.

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Points

Can I still collect points?

You don’t need to – there’s nothing on our new site that requires points.

What’s happened to any points I had left?

Your points expired at 23.59 on 15 October 2013. On behalf of all members of this         Coca-Cola digital platform with leftover points, Coca-Cola has made a donation to WWF.

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Rewards

There was a reward I really wanted but didn’t get, is there any way to get it now?

No, we’re sorry you missed out but we can’t help you with this.

I placed an order before 15 October 2013, how can I check on the progress?

Just give us a call on 0800 028 8038 and the team will be happy to update you. Lines are open Monday to Friday between 9am and 5pm.

How are items shipped?

We use Royal Mail or DHL.

If I grabbed a reward voucher before 15 October 2013, can I still redeem it now?

Reward vouchers (e.g. cinema e-tickets) each have an individual expiry date – take a look in your rewards email to find yours. If it’s still valid, you can still use it. Simple!

I grabbed a reward voucher but didn’t receive the confirmation email. How do I get it?

First, check your junk folder as sometimes you’ll find the email there. If it’s not, give us a call on 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

I haven’t received a reward I ordered before 15 October 2013, what should I do?

Most items are dispatched within 7-10 days, but it can take 28 days for delivery. If you haven’t received your reward in this time, contact our team on 0800 028 8038. They’ll have it sorted in no time.

Can I return or exchange my reward?

Sorry, rewards are non-refundable and non-exchangeable.

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Prize draws

Can I still enter prize draws?

Yes, there will still be prize draws you can enter, and the opportunity to win amazing Coca-Cola prizes. You won’t need points to enter these.

I entered loads of prize draws to use up my points. Did I win?

Prize draw winners will be notified by email by 21st October. To find out who won a particular draw, you can also speak to our team on 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

I got an email to say I won, but I haven’t received my prize, what should I do?

Prizes are dispatched within 7-10 days, but it can take 28 days for delivery. If you haven’t received your prize in this time, contact our team on 0800 028 8038. They’ll have it sorted in no time.

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About your account

Do I still have an account for this Coca-Cola digital platform?

Yes, you still have an account, but right now you’re not able to login. Don’t worry; this function will be back soon.

In your new account, you won’t be able to see your points, rewards and prize draws history. If you need it, you can get this from our team by calling 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

Why can’t I login?

The login functionality is temporarily unavailable, but don’t worry, this doesn’t affect the way that you use the site, you still have full access to everything else. You’ll be able to login soon - stay tuned for more information.

Will I still receive emails from this Coca-Cola digital platform?

Yes, if you’re subscribed to our newsletter, we’ll still be sending regular emails featuring everything from the latest videos to new prize draws. If you no longer want to receive these, just give us a call on 0800 028 8038 and we’ll change your settings.

How can I change my email preferences?

If you’re currently subscribed to our emails, simply click ‘unsubscribe’ at the bottom of any of the newsletters you’ve received from us.

How can I access my account history?

You can access your account history by calling our team on 0800 028 8038, but it’s not available on site any more.

How do I close my account?

Give us a call on 0800 028 8038. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

Personal data will be removed from closed accounts after 18 months of the last login.

How can I delete my account in ‘this Coca-Cola digital platform’?

Give us a call on 0800 028 8038. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

Please be aware that if you ask for your details to be deleted, your details will be removed and you will not receive any further communication from this Coca-Cola digital platform and Coca-Cola Great Britain.

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Any other questions

If your answer isn’t covered in any of the sections above, give our team a call on 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

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